Frequently asked questions
WHERE DO YOU SHIP?
We ship worldwide via DHL for US$25 -US$40. Orders over US$150 are eligible for free shipping.
HAS MY ORDER SHIPPED?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at firstname.lastname@example.org
CAN I RETURN OR EXCHANGE PRODUCTS?
Due to the unique and hand made nature of our product, we do not accept returns or exchanges on any of our items. Shipping and handling charges are not refundable.
WHAT IF I NEED TO CHANGE MY ORDER?
If you need to change or cancel your order, please email us at email@example.com
WHERE DO YOU PRODUCE YOUR PRODUCTS?
All of our products are proudly handcrafted in our studio in Jakarta, Indonesia with the help of amazing trained Indonesian artisans. At Alfeya Valrina, we try our best to promote a healthy work environment.
WHERE DO YOU SOURCE YOUR MATERIALS?
We source all of the materials we use in our bags in Indonesia. The leather we use for our bags is animal by product and sourced ethically throughout Indonesia.
DO YOU STILL SHIP DURING THIS TIME?
Yes, but your order will take longer to get to you.